Terms and Conditions

Our refund and return policy allows customers up to 14 days from receiving your order to report any damaged, missing or incorrect items and 30 days to report any defective products or to request a return/refund for any items. If it has been more than 30 days since receiving your items, a refund or exchange will not be approved.

• To be eligible for a return, items must be unused and undamaged.
• ALL returns are subject to a 15% restocking fee.
• Customer is Responsible for all shipping charges.
• DO NOT THROW OUT SHIPPING BOXES until you have thoroughly inspected, and are happy with your products – as these may be needed to ship any return items. (Photos of any shipping boxes are REQUIRED for damage replacement approval. If shipping boxes are disposed of before receiving approval, your order will no longer qualify for any damage replacements/refund and any return items will need to be shipped back with appropriate packaging – at customer’s expense.)

Please send us an email (when reporting any damaged/defective products) with ALL of the following items/info. All items listed below are REQUIRED for replacements/credits to be approved:

• Invoice number
• Model and quantity of damaged items
• Full photos of any damaged/incorrect items (these photos should show the product(s) fully in view.
• Detailed photos (close-up) of any damages should also be included
• Photos of any/all shipping boxes that the damaged item(s) were received in. The box(s) should be fully in view with nothing in or on the box(s). (Even if no damage is present, these photos are REQUIRED for any damage claims, if boxes were disposed of, NO REFUND, CREDIT, or EXCHANGE will be offered.)

Replacements WILL NOT be approved if ALL aforementioned photos/information are not sent via email.

Please send us an email (when reporting any missing/incorrect products) with ALL of the following items/info. All items listed below are REQUIRED for replacements to be sent:

• Invoice number
• Model and quantity of missing/incorrect items
• Full photo of ALL items received

If any item(s) need to be returned (for incorrect/defective items ONLY), depending on the cost of shipping, we may provide customers a return label, for any incorrect items to be sent back. If packaging is disposed of before approval, it will be the customers responsibility to purchase any necessary boxes/packaging materials to return these items. In some cases, PAC racks may be willing to sell these “incorrect” items to the customer at a discounted rate, rather than paying to send these items back. Please ask about this in your reporting email if you are interested in this.

***DO NOT ATTEMPT TO RETURN ANY PRODUCT(S) WITHOUT APPROVAL. ANY ITEMS RETURNED WITHOUT APPROVAL WILL NOT BE PROCESSED AND THE CUSTOMER WILL BE RESPONSIBLE FOR ANY SHIPPING COSTS TO HAVE THE PRODUCT(S) SENT BACK TO THE CUSTOMER.***

To start a return, please email us with your invoice number and explain what product(s) and reason(s) you wish to return these items. PLEASE NOTE: ALL returns MUST be requested via email (within 30 days of receiving your order.) Once approved for return, the item(s) will need to be shipped back to us (return address is listed below.) Customers are responsible for any/all return shipping costs (including packaging in the event the original packaging was disposed of before the return request) and will not be reimbursed for return shipping when the return items are refunded.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and applied to your original method of payment (NO EXCEPTIONS.) If for any reason the return/refund is not approved, the customer is responsible for any shipping charges to have the item(s) sent back to the customer.

• Please note: Refund processing can take 3-5 business days to reflect in your account depending on your bank and original form of payment.

Late or missing refunds

If you haven’t received a refund yet, first double-check your bank account as processing can take 3-5 business days from the initiation of the refund. Please attempt to contact your credit card (or customer support for the company that payment was made), as it may take some time after processing for your refund to post. If you’ve done all of this and you still have not received your refund yet, please contact us.

To return your product, you should mail your product to:

PAC racks LLC

235 S Hollywood Rd.

Houma, LA 70360

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at for questions related to refunds and returns.